Your Choice Plan Management

Ndis ndia update to provider payments

On the 1 March 2024, the National Disability Insurance Agency (NDIA) announced an important update to how claims will now be validated before payment for NDIS participants.

Fraud is a top priority for the NDIA and the change to provider payments is expected to strengthen the scheme by reducing fraud and non-compliance across the scheme.

The change took effect from 1 March 2024.

What this means for you?

The NDIA has stated valid claims are paid within two or three business days.  Some payments may take up to ten business days in cases where the NDIA requests more information to confirm compliance.

If a claim is deemed non-compliant, we will be notified by the NDIA with a request to provide additional information.  If your invoice is deemed non-compliant, your Plan Manager will be in contact with you and your provider to request the information required from the NDIA.

One of the NDIS focus points is on duplicate claims. For example, if a duplicate claim is submitted within 14 days of the initial claim, the NDIA will not make payment until more information has been provided.

How to ensure invoice compliance

At YCPM we take the time to review your invoices at the time of processing and our software picks up duplicate supports and invoices.  If you submit an invoice with duplicate support dates, our team will email you to review the invoice.

YCPM adheres to same day invoice processing which means by sending your invoice to us by 12pm will ensure your compliant invoice is processed on the same day. Payment will be made upon the NDIS approval of the claim.

As more information becomes available from the NDIA, we will continue to provide updates.

If you would like to discuss this information in more detail, please do not hesitate to contact your Plan Manager on 1300 497 492 or email

For more information about this and other changes to NDIS, please visit their website.

Your Choice Plan Management is part of Your Best Life Disability and Health Services Ltd. We are a not for profit NDIS registered provider. Visit the Your Best Life website.

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Our Story

our story

A not-for-profit putting people before profits

Your Choice Plan Management provides NDIA Plan Management services to NDIS participants and their carers to help them exercise choice of providers and control their funding. We promise same-day processing of invoices so that participants receive their refunds and providers are paid as soon as possible. In addition to providing real-time invoice processing, we offer you the safe hands of a team of highly trained Plan Managers who are warm, understanding and highly competent.

Your Choice Plan Management was established in 2019 and is part of Your Best Life Disability and Health Services Ltd. We are a not-for-profit organisation that grew from the iconic and long-standing Children’s Therapy Centre following the introduction of the NDIS. The Children’s and Teens’ Therapy Services has provided therapy and family support services to people with disabilities for more than 30 years. We are a trusted and well-known company.

We are committed to growing and diversifying to meet the real, expressed needs of NDIS participants through a not-for-profit company that puts people before profits.

Your Choice Plan Management is NDIS-registered and we have achieved full quality certification under the NDIS Quality and Safeguards Commission requirements. As a not for profit company, Your Choice Plan Management invests surplus funds into our mission of providing quality services that help people live their best lives no matter what health, disabilities and other circumstances they face.

What does the NDIS do?

The National Disability Insurance Scheme (NDIS) is an Australian government initiative aimed at providing support and services to people with permanent and significant disabilities, as well as their families and carers. Established in 2013, the NDIS seeks to empower individuals with disabilities by giving them greater control and choice over the support they receive.

Key functions of the NDIS include:

  1. Individualised Plans: The NDIS creates individualized support plans tailored to the specific needs and goals of each participant. These plans outline the necessary supports and services required to help participants achieve their objectives, such as daily living assistance, employment support, therapy, and equipment

  2. Funding: Participants receive funding from the NDIS to cover the cost of their support and services outlined in their individualized plans. The amount of funding allocated is determined based on an assessment of the participant’s needs and goals.

  3. Choice and Control: The NDIS prioritizes giving participants greater choice and control over the supports and services they receive. Participants can choose their service providers and decide how they want to use their funding to achieve their goals.

  4. Early Intervention: The NDIS includes provisions for early intervention services aimed at supporting individuals with disabilities and their families as soon as signs of disability emerge. Early intervention aims to minimize the impact of disability and enhance the individual’s development and well-being

  5. Information and Referral: The NDIS provides information and referral services to help participants navigate the disability support system, access relevant services, and understand their rights and entitlements.


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